Quote turnaround: Requests for quotes are processed in the order they are received, usually within 24 hours. Non-standard materials (for example: solid surface materials, large dimensional letters or special frames may delay your quote an extra business day.
Requests for Quotations:
When your company requests a quote we need the following information:
The product you want or a product specification.
The thickness of the material.
The type of corners. (Radius, Inset Radius or Square)
The type of edge. (straight, bevel, square or other)
The type of border (if any)
The size and quantity of each sign type
The installation method: holes, VHB tape Etc.
Any special material, colors or processes that are needed for this project.
Quotations: We will e-mail (or fax at your request) a detailed quotation. Please review this carefully to ensure that it accurately reflects your request. If you have any questions regarding your quotation, please reference the Quote # when you contact us. Please follow up if you placed a quote request with our company and have not heard from us within 24 hours, we probably did not receive it. ADA Fabricators will guarantee all pricing on a per-job basis for six (6) months from the date of our quote. Artwork accompanies all jobs processed by our shop. If you anticipate that your quote will become an order you may request artwork at this time.
Minimum Order $35.00
Orders: If you wish to make the quote an order, sign at the bottom and e-mail or fax it back to us. Signing the quote form is your approval for ADA Fabricators to proceed with fabrication of the project. You may issue your own purchase order for the project. Please reference the ADA Fabricators Quote # on your PO. Include a sign list sorted by sign type, colors and any other pertinent information at this time.
Order Acknowledgement: When we have received your signed quote or purchase order we will send you an Order Acknowledgement. Please follow up if you placed an order with our company and have not heard from us within 24 hours, we probably did not receive it. We will review your order for any missing information and contact you if needed. Please reference this number and the job name on all correspondence for this project. If artwork has not been provided, our art department will create the necessary approval drawings and e-mail them to you. If your quote needs to be revised, that will be done at this time. We require that your artwork be approved before your order can proceed to the order-processing department. Once all approvals are in hand, your order will be processed and sent to production.
Submittal Drawings: If you do not provide artwork for production, ADA Fabricators will require signed approval/submittal drawings prior to production. ADA Fabricators will provide one custom approval drawing for each sign type at no charge. Approval drawings show the actual text from your initial sign schedule, borders, corner conditions, colors if known, frames (if supplied by ADA Fabricators) and mounting. To ensure an accurate set of custom drawings, all specifications must be provided. If specifications change as a result of revisions, the job may need to be re-quoted, and art charges of $45/hr may be assessed. If you are ordering signs for a previous job, please specify the original work order number and/or job name and previous artwork will be used.
Production Scheduling: You will receive via e-mail a ship date for your order. We cannot give you a ship date until your order is in production. Normal production time is from 10-25 working days, depending on the size and complexity of your project. All quotes and orders are processed in the order that they are received. That includes both administrative and production aspects. Should you have special needs for a specific ship date, please make note of that when your order is placed. We will strive to meet your request. Please keep in mind that special order materials and a heavy workload could extend your ship date.
Rush charges: Rush charges of 50% may be assessed if your requested delivery date is less than our standard production time. However the size and complexity of your order may make adjustments impossible.
Shipping: All Goods will be shipped FOB. Our standard shipping method is Fed Ex ground. All other shipping methods are available if requested. If you would like your order shipped other than Fed Ex Ground you need to let us know. The customer is required to inspect goods upon receipt and notify ADA Fabricators of any defects or deviations from the purchase order within 24hrs of receiving the shipment. The recipient should examine the exterior packaging for any obvious signs of damage or abuse and file an immediate claim with the carrier. We recommend taking photos of obviously damaged boxes before they are opened. If you find damage you will need to save the boxes and packaging to prove your
Cancellations/Returns: We produce custom signage. If you cancel an order after it is in production you may be invoiced for the work and materials to date. If you have a problem with a sign please contact us. Normally we will make a replacement without a return. If we need you to return the sign/s to us for repairs or modification we will issue a return slip.
Warranty: ADA solutions will replace without charge, for a period of one (1) year from date of shipment, any sign that fails due to material or workmanship flaws. Abuse, misuse, installation, or removal is not covered by this warranty.
Color Matching: Add $75.00 per color.
Artwork Policy: If you do not provide artwork for production, we will require signed approval / submittal drawings prior to production. We will provide one drawing for each sign type at no charge. Mailed proofs are available for $7.50 each. If extra design is needed an hourly charge of $45.00 per hour may apply.